- After I submit my One-Time EFT request, when will I know my payment has been withdrawn from my bank account?
- Can I choose when One-Time EFT happens?
- Can I do One-Time EFT from my credit card or ATM card?
- Is there any limitations on how often I can use One-Time EFT?
- Can tenants who pay their own utilities use One-Time EFT?
- How do I cancel my One-Time EFT?
- Can I pay more than what is owing on my utility account?
- Is there a fee or cost for One-Time EFT?
- Will I have to re-enter my bank account information each time I make a payment?
- How do I remove my bank account information from your system?
1. After I submit my One-Time EFT request, when will I know my payment has been withdrawn from my bank account?
- Once your request has been processed, we will e-mail you within 60 seconds a confirmation notice that we have received your request. If for some reason we detect something wrong with the request, it may take up to 1 business day before you are notified.
- Our EFT process occurs every 24 hours Monday through Friday. Depending upon when your request was submitted and processed, your utility account will be credited on either the day of or the following business day. The payment amount requested will subsequently be submitted to your financial institution and processed against the checking or savings account you indicated. This payment withdrawal will generally occur and be reflected against your bank account within 2-3 business days of your request.
- Your bank statement will read "SAC CNTY UBIL" for the payment withdrawn.
2. Can I choose when One-Time EFT happens?
- No. You cannot schedule this service. Once you submit your request we will withdrawal your payment within 1 - 2 business days.
3. Can I do One-Time EFT from my credit card or ATM card?
- No. One-Time EFT can only be facilitated from your checking or savings account.
4. Is there any limitations on how often I can use One-Time EFT?
- No. You can make a payment any time you wish. However, you should only use the service once per day. If you make multiple entries on any given day we will only process the last entry.
5. Can tenants who pay their own utilities use One-Time EFT?
6. How do I cancel my One-Time EFT request?
- You can call us at (916) 875-5555 during business hours (Monday through Friday from 8:00 am to 4:30 pm). However, keep in mind that the One-Time EFT is a daily process. It is of the utmost urgency you call before we process your request and send it to your financial institution (as we cannot retrieve it once sent).
7. Can I pay more than what is owing on my utility account?
- No. The maximum payment we will withdraw from your bank account is the balance owed on your account. Please choose Paying Online or by Phone (e-check/credit card) if you would like to pay more than what the balance owed on your account.
8. Is there a fee or cost for EFT?
- No. EFT is a free service. However, you are subject to a $53.00 returned payment fee if your financial institution does not honor our request for the payment withdrawal (e.g. insufficient funds, account closed, etc...)
9. Will I have to re-enter my bank account information each time I make a payment?
- No. If you have used the service before there is no need to re-enter your bank information. Just insure when completing the One-Time EFT request you select "Use Existing Bank Information" when prompted under the "Select a Choice" field on the form.
- If you want to use another bank account than what was used previously, select "New/Replace Existing Bank Information".
Note: We only store the last entered bank routing and bank account numbers. Any previous entries are deleted.
10. How do I remove my bank account information from your system?
- You can call Consolidated Utilities Billing & Service at (916) 875-5555 during business hours, Monday through Friday from 8:00 a.m. to 4:30 p.m. Our representatives can assist you with removing your bank account information. You also have the option to complete the request online by filling out an EFT Bank Account Removal form.